Who is going to Help me?

What you get – Start up training and support

As part of a successful franchise group and one of BRW’s top 10 fastest growing companies you can rest assured that you will get all the support and training necessary for you to run your own telecommunication company.

Most of our most successful franchisees have had little or no former experience in the telco industry.  Our model of shared success means that we are only as successful as our franchisees.  With this in mind we have built the Telcoinabox company to ensure that you are well trained to maximize the technology we provide.  Just as importantly, we become part of your team in building the growth of your business from day 1, including:

• how best to develop your brand to your customers

• how best to own your customers and increase share of Telco spend

• a 90 day cycle of success training and mentoring program

• access to existing franchisees for feedback and insights

Getting up to speed

We’ve created and refined an internal training program for all our franchisees to take them through the highlights and hurdles of the business.  Straight- talk and streamlined processes are presented in workshops and online tutorials.  You’ll also find refreshing inspiration at our annual sales conference.

Telcoinabox franchisees receive a comprehensive training programme before commencing their Telco business.  This takes the form of a one-week course at the Telcoinabox head office in Sydney.

The programme will cover:

• Telecommunications Industry Training

• Product Training

• Systems and Process Training

• Business Analysis Tools and Training

• Business Management

• Sales and Marketing Plans

By the end of the programme the Franchisee will be equipped with all the tools, knowledge and information needed to successfully launch their Telco business.

Telcoinabox also provides an ongoing training and mentoring programme, ‘Business Prosperity’ where Telcoinabox invest in proven experienced business leaders and entrepreneurs to provide business planning advice to fast track our franchisees business.

ONGOING SUPPORT

We often surprise our clients as to how much support we can provide them. We have developed a support system that provides you easy access at the time when you need it most through a variety of support teams and our easy to use ticketing system. Our National Operation Centre is manned by over 35 professionals to support you across technical, customer service and business planning.

We make sure you have all the help you need by providing world class support made up of the following teams:

Client Support Group (CSG) – Understanding the systems

This team is solely dedicated to supporting our clients on a day to day basis. They do not deal with end users and their ‘reason for being’ is to support your business. Consider CSG as your own personal team for all things billing, systems, service provisioning and customer payment related. CSG can be contacted via a 1300 number or by simply logging a ticket through Utilibill,

Business Accountability Managers (BAM)- Business growth and strategy

This team is also dedicated to supporting our clients drive the growth and profitability of each of our clients. You will be allocated a dedicated BAM to work with you on your business.

Wholesale Account Managers (WAM) – Business growth and strategy

You will be allocated your own Wholesale Account Manager who will be responsible for ensuring you get the most out of your relationship with Telcoinabox. Your WAM will be your main point of contact within Telcoinabox and will be a wealth of information from which you can draw from.

Internet Helpdesk – Customer support out of a box

In the event that any of your customers who use your data services (e.g. broadband, wireless broadband, VOIP, VoDSL, email, web hosting) have technical or product issues, we provide a help desk that provides complete back end support. From initial configuring and delivery of modems or hardware to answering your customer’s calls and troubleshooting any technical issues that may arise. At all times this is done under the franchisees brand giving consistency and credibility to your business.

Product Marketing Team – Expanding and optimizing your product set

This team is responsible for help you sell the right products to the right customers at the right price. This includes the procurement of new relevant products and services for our franchisees to sell as well as the management and development of our existing product portfolio. They’re available to help our Franchisees on any matter of marketing initiatives and, within reason, can be used as your own outsourced marketing team.

Stepping Stone (optional) – Flexibility

You may also want to provide your own customer service to your clients, with the peace of mind that we are at hand to help answer any technical questions you can’t. Some customers prefer us to handle their complete customer service function. This includes setting new customers up along with answering all inbound customer service calls through to resolution – all under the banner for your brand.

The support model frees you from day to day customer support and administration and allows you time to focus on generating more customers.

Clients can ‘cherry pick’ from our range of services and get involved with all aspects of support including providing their own ‘first level’ customer service or technical support.  Alternatively Telcoinabox can handle this for you.

You can rest assured that you will get all the support and training necessary for you to run your own telecommunications services and advice on how to best sell them to your existing customers.  All the tools and models are provided to you so you can understand what margins and update of services you can expect and what it could to your bottom line.

The support model ensures that your important customers or members will continue to get the great service and support that they are used to and keep on trusting your valued brand.